THE LEAN COMMUNICATION PROVIDER; Surviving the shakeout through service management excellence.
ADAMS, ELIZABETH K.; WILLETTS, KEITH J.
THE LEAN COMMUNICATION PROVIDER; Surviving the shakeout through service management excellence. - NEW YORK, USA. MCGRAW HILL 1996. - 252P.
007070306-X
1.Telecommunication---management. 2. Telecommunication---customer services. 3. Telecommunication---Deregulation. 4. Organisational effectiveness.
HE 7631 .A33 1996.
THE LEAN COMMUNICATION PROVIDER; Surviving the shakeout through service management excellence. - NEW YORK, USA. MCGRAW HILL 1996. - 252P.
007070306-X
1.Telecommunication---management. 2. Telecommunication---customer services. 3. Telecommunication---Deregulation. 4. Organisational effectiveness.
HE 7631 .A33 1996.