Normal view
MARC view
1.Telecommunication---management. 2. Telecommunication---customer services. 3. Telecommunication---Deregulation. 4. Organisational effectiveness (Topical Term)
Machine generated authority record
Work cat.: (OSt)21629: ADAMS, ELIZABETH K.; WILLETTS, KEITH J. 23458, THE LEAN COMMUNICATION PROVIDER; Surviving the shakeout through service management excellence., 1996.