@book{17774,
	author = {Steadmon Charles E., CHA & Michael L. Kasavana, Ph.D.},
	title = {MANAGING FRONT OFFICE OPERATIONS},
	publisher = {EDUCATIONAL INSTITUTE OF THE AMERICAN HOTEL & MOTEL ASSOCIATION },
	year = {1988},
	address = {East Lansing ,Michigan},
	edition = {2th ed}
}