@book{19562,
	author = {Jacobs, F. Robert. and Chase, Richard B.},
	title = {Operations and supply chain management },
	publisher = {McGraw-Hill Irwin,},
	year = {2011.},
	series = {The McGraw-Hill/Irwin series operations and decision sciences},
	address = {New York :},
	edition = {13th Edition },
	note = {Rev. ed. of: Operations and supply management.}
}