@book{20447,
	author = {Educational Foundation (National Restaurant Association)},
	title = {NRAEF ManageFirst customer service :},
	publisher = {Pearson, Prentice Hall,},
	year = {2007.},
	address = {Upper Saddle River, N.J. :},
	note = {"A foundation topic of the NRAEF Certificate program"--Cover.},
	url = {http://www.loc.gov/catdir/toc/fy0708/2006297214.html}
}