@book{20521,
	author = {Bridges, William,},
	title = {Managing transitions : making the most of change},
	publisher = {Da Capo,},
	year = {c2003.},
	address = {Cambridge, Mass. :},
	edition = {2nd ed., updated and expanded.},
	note = {Previous ed.: Wokingham : Addison-Wesley, 1991.},
	url = {http://www.loc.gov/catdir/enhancements/fy0831/2003103476-b.html}
}