@book{21471,
	author = {Carr, Clay; Fletcher, Mary.},
	title = {THE MANAGER'S TROUBLESHOOTER; PINPOINTING THE CAUSES AND CURES OF 125 TOUGH DAY-TO-DAY PROBLEMS.},
	publisher = {Prentice Hall.},
	year = {1990.},
	address = {Englewood Cliffs, New Jersey.}
}