00315nam a2200109Ia 4500008004100000020002100041040002900062050002700091100001800118245003800136260003100174221216s9999||||xx |||||||||||||| ||und||  a978-0077-1295-14  cChuka University Library  aHF 5415.13 b.P35 2011  aPalmer Adrian 0aPrinciples of services marketing   aMC Graw HillbLondonc2011