00342nam a2200109Ia 4500008004100000020001800041040002900059050002800088100001800116245006700134260003100201230107s9999||||xx |||||||||||||| ||und||  a0-8213-5148-6  cChuka University Library  aBSL HD 9980.5bZ45 2006  aZeithamic,V.A 0aServices markerting:integrating customer focus across the firm  aMc graw hillbBostonc2006